GENERAL CONDITIONS OF SALE
The purchase of products made online, via the website http://www.virya.com is subject to the conditions outlined below (hereafter referred to as "General Terms and Conditions"). Please note that you are required to read these carefully before confirming the order purchase.
Although not expressly provided for by the following general conditions, the purchase of all products is regulated by Law Decree 09/06/2005, n. 206 of the Consumer Code.
Erboristeria Virya is the seller of the products that you can buy online on http://www.virya.com. All communications related to the content of the website and any complaints about products and services, can be sent via the contact form (link) on the website, or should otherwise be addressed to ERBORISTERIA VIRYA - Dr. Anna Camatti - Via Galliera, 60/B - 40121 Bologna.
DESCRIPTION OF PRODUCTS
The characteristics of the products, subjects of your purchase orders, are described on the website and can be viewed continuously while making an order and before the conclusion of the purchase order. All prices listed in the online catalogue are including VAT.
To make a purchase order, you must have a valid e-mail address, as well as the requirements of the law to enter into a purchase contract.
The language used to manage your purchase order is Italian; the procedure is as follows:-
a) Access the online product catalogues (link);
b) Choose the products you would like to buy and order them by clicking on "Add to cart";
c) In the order form the names and the codes of the purchased products are summarised, including the related prices (including all fees and taxes), the shipping charges, the method of payment and delivery of the goods and an express link to the section ‘general conditions of sale’;
d) To validate the order you will be required to:
Read the general conditions of sale and to print and keep a copy for personal use;
Read the information in the section: "Data Privacy".
By confirming that you have read these sections, you fully accept the conditions’ content.
d) Before confirming the order you have the possibility to check the entered data and correct any errors.
e) The order is confirmed and forwarded to Erboristeria Virya by clicking on "Complete order".
f) The contract is concluded when Erboristeria Virya receives the order and sends you the receipt of the order via e-mail, listing the detail of the content of the order.
g) Your order will be stored in our database and you can view your order at any time by logging in into your Account.
Erboristeria Virya reserves the right to withhold from executing purchase orders with unreliable or incorrect data and / or if the goods are, for any reason, temporarily unavailable. In all these cases, within 10 days of receipt of your order, Erboristeria Virya will inform you via e-mail and will refund what you already paid.
Erboristeria Virya reserves the right to only accept purchase orders for products to be shipped in the countries listed in Shipping page (link to be inserted).
SHIPPING AND DELIVERY
Accepted orders will be shipped and delivered by a courier chosen by Erboristeria Virya. In Italy we ship by express courier, on weekdays from Monday to Friday, deliveries are made within 2-4 working days after dispatch. Together with the products the courier will deliver you the shipping documents, necessary to exercise your right of withdrawal. In case of the recipient’s absence at the place of delivery, the courier will leave a notice of attempted delivery, stating the telephone number for you to contact to agree the delivery of the products.
The order form shows the method of payment with the price of the products and the related shipping costs.
The price indicated in the order form for the purchase of products and for the shipping expenses will be charged at the time of shipment of the products purchased.
RIGHT OF WITHDRAWAL
We remind you that you have the right to withdraw from the purchase contract signed with Erboristeria Virya, without any penalty and without specifying the reason within 10 working days from the date you received the purchased goods.
In case of acceptance of your return by Erboristeria Virya, the purchase costs of the returned items will be refunded.
Please see "Returns and Refunds" for details on the procedures, terms and conditions to exercise your right of withdrawal.
Please note that the content of the section "Returns and Refunds" is integral and substantial part of these General Terms and Conditions of Sale and are considered known and accepted in full by you at the time of sending the order form, so please read all the information in this document carefully.
If you need any assistance or information, you can contact our Customer Service by filling out the form (link) that you find in the section "Contact Us".
MODIFICATION OF GENERAL CONDITIONS OF SALE
Erboristeria Virya reserves the right to change its content at any time, in compliance with the applicable laws and without any prior notice. We therefore invite you to regularly consult the section of ‘General Conditions of Sale’ and, in any case, to read it carefully before making each order.
APPLICABLE LAW AND DISPUTE RESOLUTION
The General Conditions of Sale are governed by Italian law, with particular reference to the Law of 6 September 2005 n. 206 (so-called "Consumer Code") and the Law of 9 April 2003 no. 70 on electronic commerce, as well as any other applicable regulations in the field.
SECTION RETURNS AND REFUNDS
Our aim is to ensure that you are fully satisfied with your purchase. If for any reason you are not satisfied with the goods you have purchased on the website http://www.virya.com, you can exercise the right of withdrawal without penalty and without specifying the reason, within 10 working days from the date of receipt of the goods.
In order to exercise your right, the goods must be perfectly intact and undamaged in every part. Important: do not open the packaging in which the products are contained, nor should they be taken from their wrapping or parts thereof, nor bear signs of tampering. ERBORISTERIA VIRYA moreover is not liable for any product damage occurring during the shipment of the returned products.
In case ERBORISTERIA VIRYA should receive damaged returned items or items that are tampered with, Virya will not refund the amount paid for the purchase of the returned products.
How to return the goods:
1) Login to your account and fill out the contact form (link) putting RETURNS in the Subject heading of the email, stating the codes and quantities of the products you wish to return, OR, you can contact us by phone at the numbers listed in the ‘Contact’ section.
2) Prepare the package for the courier to pick up, making sure that the packaging protects the product from damage.
You will be notified by email within 15 days of the shipment of the package of the successful acceptance of the returned products, after the compliance check of the returned products.
Method and times of Redemption
The amount reimbursed shall be the value of the returned product. The method of reimbursement will depend on the method of payment chosen for the purchase.
- If you paid with PayPal: we will credit the amount to be repaid on the same PayPal account used to complete the order.
- If you paid by bank transfer: in the RETURN form you can complete the data of the bank account or postal account, which you wish to use to receive the refunded credit amount.
The refund procedure is activated immediately after the acceptance of the return, which will be communicated by e-mail. The timing of repayment depends on the banks, but in any case this will happen no later than 30 days from the date you sent the request. For information on the process of refund already started, you can contact us by filling in the form and indicating the return number that we have sent you by e-mail.
Purchases can be paid via Paypal (Maestro, Visa, MasterCard, American Express e Discover)
CASH PAYMENT: DELIVERY in ERBORISTERIA VIRYA
This type of payment may be chosen if you wish to collect the product purchased online at Erboristeria Virya, Via Galliera, 60/B Bologna. By choosing this method of payment you will pay the amount of the order at the moment that you come to collect the products at the Virya shop.
The products will be available a day after the placement of the order and will remain available at the Virya shop for the following 10 days, after which the order will be automatically tacitly cancelled.